Refund policy

Returns & Refunds Policy
We want you to love every Mum Said purchase. Here’s our simple, fair returns policy.

30-Day Return Window
You have 30 days after receiving your order to request a return.

Eligible Returns
To be eligible for a return, your item must be:

- In the same condition you received it
- Unused and in its original packaging
- Accompanied by your receipt or proof of purchase

Coffee Beans
Because coffee is a food product, we can only accept returns on unopened bags for change of mind. Once a bag has been opened, it cannot be returned for hygiene and food safety reasons.

Gift Cards
Gift cards are non-returnable and non-refundable.

Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives. If anything arrives damaged, defective, or incorrect, contact us immediately at hello@mumsaidcoffee.com.au so we can make it right quickly.

How to Request a Return
Email us at hello@mumsaidcoffee.com.au with your order number and reason for the return. If your return is approved, we’ll send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Refunds
Once we receive and inspect your return, we’ll let you know if it’s approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process the refund.

What We Cannot Accept Returns On

- Opened bags of coffee beans
- Gift cards
- Sale items

Exchanges
The quickest way to get the item you want is to return the original item (once approved) and place a new order.

Questions?
We’re always happy to help. Just reach out at hello@mumsaidcoffee.com.au - we want every cup (and every order) to feel right.